Questions via e-mail
Questions on BSim can be asked on the Danish Building Research Institute e-mail information and debate forum. The debate forum is a closed list, which means that you must be a subscriber to receive e-mail from the list and to be able to submit questions to the list. Please note the request for information when submitting a question on BSim.
You can join your e-mail address to an English list by sending an e-mail to maiser@sbi.dk with the body text SUBSCRIBE BSIM-UK, or via Danish Building Research Institute's Internet page: User forum for BSim.
For German speaking users a special list have been established. You can join this list by sending an e-mail to maiser@sbi.dk with the body text SUBSCRIBE BSIM-DE.
If you prefer the list mainly in Danish (Scandinavian), you can join such by sending an e-mail to maiser@sbi.dk with the body text SUBSCRIBE BSIM, or alternatively via Danish Building Research Institute's Danish Internet page in Danish: Brugerforum.
An additional advantage of joining the debate forum on BSim is that all information about new versions and courses will be distributed here.
Pay attention to the fact that all messages to the list will be distributed automatically to all members of the list - and no advertising or spam mail will be accepted. When you have joined any of the lists, please do not turn on the auto-reply function of you e-mail system, as this can cause needless and annoying messages bouncing on the list.
Based on the questions on the list, Danish Building Research Institute will maintain a FAQ (Frequently Asked Questions and answers to these) on the Internet. The latest version of the FAQ is available from Danish Building Research Institute's Internet pages. A list with frequently asked questions submitted to the German BSim-list is awailable at the Internet pages of company ALware.
Sending questions you are requested to follow the following advices:
Always give your license number. Questions about the use of BSim without a license number or with a license number to BSim are left to answers from other BSim users who volunteer to give an answer.
Describe your problem so it is clear from your e-mail alone.
Describe the model with special emphasis on those parts giving the problems.
Attach eventually the model- (\
.dis ) and the database file (\.mdb ).Try to reduce the complexity of the model to ease the understanding and to ensure that it is not an error elsewhere in the model causing the problems (giving unexpected results).
You can write your questions in English to the list using the address: bsim-uk@sbi.dk. Questions in German can be send to bsim-de@sbi.dk and your questions in Scandinavian to bsim@sbi.dk.
If you have a question you do not want to be distributed to everybody on the list, you can write directly to bsim-support@build.aau.dk. Questions send to this address goes directly to the developers of BSim. Danish Building Research Institute though reserve the right to forward the answers, in an anonymous form, to the open debate forum and include it in the FAQ.